Placing an order is simple and fully guided by our configurator:

1. Design your product – Follow the step-by-step process in the configurator to design your aluminium window or door according to your exact dimensions and preferences. (If you’re new to the configurator, you can find a short tutorial in our Quick Guides section.)

2. Get an instant quote – Once your design is complete, the configurator automatically calculates the total price of your custom product.

3. Add to cart and order – Add your product to the cart. The system will automatically include shipping costs based on your location. After confirming your order, you’ll receive a confirmation email.

4. Order verification – After your order is placed, our technical team reviews it to ensure everything is feasible and correctly configured. Once verified, you’ll receive a final approval email confirming that your order has entered production.

If any technical issue or inconsistency is detected, our team will contact you directly to discuss potential solutions together.
And of course, if you need help at any step, feel free to reach out — we’re happy to assist throughout the process.

No, you can place an order as a guest without creating an account. However, we highly recommend registering an account to make your shopping experience easier and more convenient.

By creating an account, you’ll be able to:

• View and manage your order history

• Track your current orders more easily

• Quickly reorder previous configurations

• Access exclusive promotions and participate in our referral program

• Enjoy smoother communication and documentation with our support team

If you’re a dealer or professional partner, having an account also grants access to special pricing and additional project tools.

All prices displayed on our website are shown in euros (EUR) for convenience, but we accept payments in multiple currencies through our secure payment provider Stripe.

You can pay using:

• Credit and debit cards (Visa, MasterCard, American Express, Maestro)

• Digital wallets (Apple Pay, Google Pay)

• Local and international payment options supported by Stripe

We also accept bank transfers, which are ideal for larger or business orders. Please note that bank transfer confirmations may take a little longer to process compared to online payments.

All transactions are processed securely, and payment confirmation will be sent automatically once your order is verified.

Yes — an official invoice is automatically generated once your order is confirmed and payment is received. The invoice includes all details of your purchase and is sent directly to your email.

All prices on our website are inclusive of VAT (Value Added Tax).
If you are an international customer eligible for VAT refund, please refer to the question “How do I get my VAT refunded?” for detailed instructions on the process.

Once an order is confirmed, it cannot be cancelled or refunded, as all products offered through KozijnenPro are custom-made according to your specific configuration.
In accordance with EU consumer law, the right of withdrawal does not apply to made-to-order products.

As stated in Article 9.2 of our Terms and Conditions, all orders placed via kozijnenpro.nl are considered made-to-order and are therefore non-returnable and non-refundable, unless the item is defective or delivered incorrectly.

However, minor edits may still be possible before production begins.
If you need to make an adjustment, please contact our support team immediately after placing your order, so we can review the feasibility together before manufacturing starts.

All orders are invoiced with Dutch VAT (21%) included.
If your delivery address is outside the European Union, you may be eligible for a VAT refund once the export is verified.

To process the refund, please provide one of the following valid import documents:

• 📄 Bill of Lading at the port of destination

• 📑 Customs clearance document confirming successful import

Once we receive and verify one of these documents, our team will initiate your VAT refund promptly.
Please note that processing times may vary depending on the documentation provided and the destination country.